We want you to be fully satisfied with your product that you have bought. If, for whatever reason you aren’t happy with your purchase, you may return it to us within 30 calendar days of delivery for a full refund of the purchase price.
In the case of items other than bottled water the item must be returned in an unused condition, in its original packaging and with the original invoice, parts and accessories to ensure a full credit. Note that we do not refund or pay for the shipping cost of returns. Please allow up to 15 business days after receipt of the returned unit for the refund to appear on your bank statement.
Incorrect or Faulty Product Delivered
If the incorrect product is delivered to you, please retain the product in its original packaging and contact us promptly on 071-339-0781 or info@ph10.onweb.co.za to rectify the mistake swiftly. We'll arrange to collect the incorrect or faulty product and deliver to you the product you ordered.
pH10.onweb.co.za is serious about protecting your online privacy.
This Privacy Statement explains our views and practices concerning privacy,
and how they may pertain to you as a user of our website.
You or Your means you as a participant in or as a user of the pH10.onweb.o.za website.
We or Our or Us means pH10.onweb.co.za
Our site means pH10.onweb.co.za.
When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This enables us to both fulfill and support the products you purchase.
When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system so we can better improve the experience for all our users.
Email marketing: With your permission, we may send you emails about new products, free and premium content (i.e. blog posts, videos, reports/whitepapers, etc.), and special events.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason (i.e. newsletter subscription and marketing messages), we will ask you directly for your expressed consent and provide you with an opportunity to withdraw your consent.
You may withdraw your consent at any time by clicking on an “unsubscribe” link which is offered at the bottom of every email we send.
You may also withdraw your consent anytime, by contacting us at info@ph10.onweb.co.za
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.
IMPORTANT: We do not sell, rent or otherwise disclose your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Again, we take your privacy very seriously.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and
follow industry best practices to make sure it is not inappropriately
lost, misused, accessed, disclosed, altered or destroyed.
Alkaline pH10 Honeydew Water utilizes cookies to create a more customized experience for our users and customers. For example, we use a login cookie so members do not have to re-enter their username and password each time they return to our site. We also use tracking pixels (i.e. Google Analytics) to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. Finally, we use remarking pixels from Facebook and Google to aid in customized, targeted followup advertising.
By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by Email at info@ph10.onweb.co.za
This site contains information, data, documents, pages and images prepared by Alkaline pH10 Honeydew Water and or its partners. The Information is protected by Copyright Act Of South Africa
While the Information contained in this site has been presented with all due care, Alkaline pH10 Honeydew Water nor its partners warrant or represent that the Information is free from errors or omission.
The Information is made available on the understanding that Alkaline pH10 Honeydew Water and its employees and agents shall have no liability (including liability by reason of negligence) to the users for any loss, damage, cost or expense incurred or arising by reason of any person using or relying on the information and whether caused by reason of any error, negligent act, omission or misrepresentation in the information or otherwise.
The information on this website is intended for educational purposes only. No claims are made with respect to treatment of any physically diseased condition and no attempt is ever made to dissuade individuals from seeking medical treatment for any condition. In addition, our products are not intended to treat, cure, mitigate, diagnose or prevent any illness or disease.
Accuracy of information
While the Information is considered to be true and correct at the date of publication, changes in circumstances after the time of publication may impact on the accuracy of the Information. The Information may change without notice and that Alkaline pH10 Honeydew Water is not in any way liable for the accuracy of any information printed and stored or in any way interpreted and used by a user.
Links to third-party sites
The Information contained in this site includes information derived from various third parties that are neither endorsed nor supported by Alkaline pH10 Honeydew Water and does not necessarily reflect any policies, procedures, standards or guidelines of the organizations that comprise of Alkaline pH10 Honeydew Water.
Alkaline pH10 Honeydew Water takes no responsibility for the accuracy, currency, reliability and correctness of any information included in the Information provided by third parties to the Alkaline pH10 Honeydew Water website nor for the accuracy, currency, reliability and correctness of links or references to information sources (including Internet Sites) outside of the Alkaline pH10 Honeydew Water website.
Links to other Internet Sites are for information only. Care has been taken in providing these links as suitable reference resources. However, due to the changing nature of the Internet content, it is the responsibility of the users to make their own investigations, decisions, inquiries about the information retrieved from other Internet Sites. Providing these links does not imply any endorsement, non-endorsement, support or commercial gain by Alkaline pH10 Honeydew Water.
